Common Questions

TOTE FORWARD provides reusable moving totes delivered directly to your home, apartment, or business. You pack your belongings, use the totes during your move, and we pick them up when you're finished.

It’s simple: 1. Choose your package and rental period. 2. Book online and complete your rental agreement. 3. We deliver your totes. 4. You pack and move. 5. We pick up the empty totes when you're done.

We offer 2-week and 4-week rental options, so you can choose the amount of time that best fits your move. Please reach out if extensions are needed.

TOTE FORWARD is locally owned and based in Richmond, Virginia, serving Richmond and surrounding communities up to 45 miles. For addresses over 45 miles and up to 90 miles, a .75 per mile distance fee applies to both delivery and pickup. If you are over 90 miles and have a need for moving totes, please reach out directly for a custom quote and timeline.

It depends on the size of your home and how much you're moving. Our online booking page will provide recommendations based on your home size, and you can choose the package that works best for you.

Our reusable moving totes are designed to be sturdy, stackable, and easy to carry. [Add your exact tote dimensions/weight capacity here once you've finalized the totes.]

Yes! Your totes are delivered directly to your location during your scheduled delivery window.

Yes. Once you're finished unpacking, schedule your pickup and we'll come collect the empty totes.

If you need additional time, contact us before your rental ends. Extensions are subject to tote availability and may incur an additional rental fee. I'd make this policy very clear because it protects your inventory.

We'll do our best to accommodate changes. Changes are subject to availability, particularly during busy moving periods.

If additional totes are available, you may be able to add them to your rental. Additional totes and delivery requirements may result in an additional charge.

Yes! Dollies are available as an optional add-on to make moving and transporting your totes easier.

Our totes are intended for normal household and personal belongings. Customers should not place hazardous materials, flammable materials, illegal substances, liquids that could leak, or other prohibited items inside the totes.

No. Simply return the totes empty and reasonably free of debris. TOTE FORWARD handles cleaning and sanitizing between rentals.

Customers are responsible for loss or damage beyond normal wear and tear. The applicable damage/loss charges are outlined in your Rental Agreement and Damage & Loss Policy.

Your rental charges are collected electronically when you book your reservation. Any approved additional charges, such as extensions, additional totes, or damage/loss charges, may be charged to the payment method authorized in your rental agreement.

Click BOOK YOUR TOTES, choose your package and rental dates, provide your delivery information, complete the required rental paperwork, and submit payment. You'll receive confirmation once your reservation is complete.